Frequently Asked Questions General Do you allow smoking on property? In the rooms? No, we do not allow smoking in guest room. In case of smoking in a guest room, a $750.00 smoking fee will be charged per stay. Do you allow photography and videography? We do not allow photoshoots and filming. Hotel guests may take photos on their mobile phone. Can I send a package to the hotel? Yes, packages may be sent to 28 West 53rd Street, New York, NY 10019. Packages must include the guest name and arrival date. Do you have a mobile app? Yes, visit the app store on your mobile device and download the Baccarat Hotel app today. What languages are spoken by staff at the hotel? Our staff is multilingual. Does your hotel have air conditioning? Yes, we provice air conditioning throughout the hotel. What is the best way to contact the hotel? Guests may reach us by phone at 212-790-8800 or by email at firstname.lastname@example.org I have a media or influencer request. Whom do I contact? Media or influencer requests may me sent to NYSales@baccarathotels.com Safety & Health What are your cleaning practices and amenities? Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials. What steps are you taking to practice safety at the hotel? All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. Is onsite COVID-19 testing available? Yes, our Concierge is available to assist with reservations for private on site Covid-19 testing appointments. Is proof of vaccination required? No, currently, proof of vaccination is not required. Are face masks required? While most COVID-related mandates and restrictions have been lifted, we encourage our guests and employees to be mindful of everyone's safety and well-being. Transportation/Directions What is your address? Our address is 28 West 53rd Street, New York, NY 10019. What are the cross streets? The cross streets are 5th and 6th Avenue. How do I get to the hotel? The hotel is accessible by car as well as public transportation. What is the closest airport? La Guardia airport is the the closest airport to the hotel, 9.9 miles. How can I arrange transportation from the airport? How much will it cost? Please contact our Concierge for private vehicle reservations at email@example.com. Do you have parking? How much is parking? Hotel Valet Service is available: $95 for 24-hour period and $65 for 4-hour period, without in and out privileges and regardless of size of vehicle. It will take 45 minutes for vehicle retrieval. SP Plus Parking Garage at 101 West 53rd Street (Hilton Hotel garage) which has a dual access, on 53rd & 54th Streets. With NO in and out privileges Guests may also utilize SP+ Parking Garage for self-parking should they prefer Do you have electric car charging on-site? No, we currently do not have an electric car charging station on-site. What is the closest public transportation? Public transportation is located within a 2-minute walk from the hotel on the same street. Do you have a shuttle or house car? How far will it take me? House car is available on a first-come first-serve basis and available for one 15 block-radius of the hotel. Do you have bike rentals? No, we do not offer bicycle rentals. However, bicyle rental offices are within walking distance of the hotel. Can I walk to places nearby? Yes, the hotel is centrally located within walking distance to 5th Avenue shopping, Time Square, a great variety of restaurants as well as Central Park. Reservations I booked on a website other than the hotel website and need to change to my reservation. How do I do this? Please contact the third party directly. Can someone else pay for my reservation? Can I pay for someone else’s reservation? Yes. Please contact the reservation manager for pre-payment authorization form. Mon-Fri – firstname.lastname@example.org Sat-Sun – email@example.com What is your guarantee/deposit policy? A valid credit card is required at the time of booking. Specific packages require full deposit. What is your cancellation policy? 24hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for rooms, 72hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for suites and includes (1) night room and taxes deposit due at time of booking 7-day cancellation prior to the day of arrival by 12noon without penalty of (1) night room and taxes on our Specialty suite and guaranteed connecting components as well as stays of 7 nights or more which are considered (Length of Stay) Bookings What does the resort fee include? We do not charge a resort fee at Baccarat Hotel New York. What are the check-in and check-out times? Check-in time is 4pm and check out time is at 12pm. Can I check-in early? Early check-in is based on availability at time of arrival. Can I get late check-out? Late check-outs may be requested based on availbility, late check-out fees apply. Can I store my luggage before check-in or after check-out? Yes, our bellman can store your luggage for you. Is my ID/passport required at check-in? State ID/ Government ID or passport is required at check-in. What is the minimum age to check into a room? 21 is the minimum age to check into a room. Do you have an early departure fee? In case of early departure, the original length of stay is charged. Is breakfast included? No, room rate do not include breakfast. What forms of payment are accepted to pay for my room? All major credit cards are accepted. Wire transfers must be received 21 days prior to arrival. I have questions about my hotel bill. Whom do I contact? Please contact our accounting Department at Jennifer.firstname.lastname@example.org Does the hotel require a deposit for incidentals? Yes, upon arrival, we hold a daily amount of $200 to cover incidental charges. How can the incidental deposit be made? Deposits may be paid by credit card. When will the incidental deposit be returned to my debit or credit card? Upon check-out, any unused funds will be returned to the guest. How much money does the hotel authorize on my debit or credit card at check-in? The hotel authorizes $200 per day. Rooms Do you have accessible rooms? Yes, we do. Please see our Rooms page here for accessible rooms. Do you have connecting rooms? Yes, we do. Please see our Rooms page here. Is there housekeeping service daily? Yes, there is. Do you have rooms with views? Yes, we do. Do you have rooms with a balcony or terrace? No, we do not. Do you have rooms with two beds? Yes, please see our Rooms page here. Do you have rooms that have a bathtub? Yes, we do have a limited number of rooms with bathtubs. Is the bathroom private from the rest of the hotel room? Yes, it is. Do you offer allergy-free rooms? No, we do not. Does the hotel have housekeeping service? Yes, it does. Can I cast from my device to the TV in rooms? Yes, you may. Are there minibars in the rooms? Yes, there are. Are there ice machines, or can I get ice delivered to my room? Ice can be delivered through in-room dining. Do the rooms have safes? Are they large enough to accommodate a laptop? Yes, we do and they are large enough to accommodate a laptop. Is wifi available? How much is wifi? The hotel offers complimentary wi-fi for all guests. How can I request a rollaway bed or crib? Rollaway beds may be requested by contacting email@example.com. Amenities How much do you charge for high-speed/wifi internet access? Wi-fi is provided complimentary. Do you have a fitness center? What equipment does it offer? What are its hours? Yes, our fitness room offers top-tier equipment by Olympic supplier Technogym and professional sports supplier Woodway. Also containing a separate freestyle room for yoga and Pilates, the space is continually replenished with amenities and is open from 7AM-7PM. Do you offer personal training or group fitness classes? We offer personal Training. Reservations are required and can be requested by emailing firstname.lastname@example.org Do you have a business center? What are its hours? We do not have a business center. For assistance you may contact our guest experience team at email@example.com Do you have a pool? Is it heated? What are its hours? The hotel offers a heated indoor swimming pool which is open from 7am to 7pm. Do you have a spa? What are its hours? Yes, the hotel offers Spa de Le Mer, open Monday through Sunday 9am to 6pm. The pool and gym hours are 7am to 7pm. Can I visit the pool if I’m not a hotel guest? No, you cannot. Do you have a kids club? No, we do not. Do you have an ATM? No, we do not. Do you offer currency exchange? No, we do not. Do you have a gift shop? No, we do not. Do you offer laundry or dry cleaning services? Yes, we do. Does your hotel have beach access? No, it does not. Accessibility What are the accessibility features at your hotel? Accessible rooms are equipped with wider door frames and a roll-in shower. Pets Are pets allowed? Are there restrictions for types, breeds, or size? Our hotel is dog friendly and there is a $250 onetime fee for each dog. We have a two (2) pet maximum, not to exceed 20 pounds total. Additional charges will apply should extensive damage occur. A pet waiver must be signed upon arrival. Unfortunately, no cats are allowed. Is there an area for pets? No, there is not. Do you have pet-free rooms for those with allergies? No, we do not. Do you have pet-sitting or dog-walking services? Pet-sitting or dog-walking services may be booked with our Concierge. Are there pet stores nearby? Our Concierge would be happy help you find the closest pet store. Are there pet-friendly restaurants nearby? Yes, there are. Are there dog parks nearby? Yes, there are. Speak to our Concierge for recommendations. Dining & Entertainment Restaurants and their hours Grand Salon Hours of Service: Monday – Saturday - 7AM-11PM Sunday from 7:00AM – 8:00PM The Baccarat Bar : Monday – Saturday - 4PM- 12AM Sunday 4PM – 11PM Do you have restaurants? Yes, the Grand Salon serves breakfast, lunch, afternoon tea and dinner. Is there a dress code? We kindly advise all guests that appropriate attire is appreciated throughout the hotel’s public areas to best align with our elegant and sophisticated setting. With this, we respectfully ask to refrain from wearing casual athletic wear, flip flops, and excessively distressed or overly revealing clothing. Thank you in advance for your attention to these dress code guidelines. Do you serve breakfast? What are the hours? Breakfast hours are 7AM-11AM. What is the average price per person? American breakfast is $50 per person plus tax and service charge. Do you have bars? Yes, The Bar is open Monday-Saturday 4pm-12am and Sundays from 4pm-11pm. Do you have in-room dining? Yes, 24 hour in-room dining is available. Is there live music? No, there is not. Do you have any special events? No, we do not. Concierge I want assistance planning my trip to the hotel. How do I contact the hotel? Please contact our Concierge at 212-790-8849 or firstname.lastname@example.org. Are you able to print boarding passes for me? Yes, our Concierge would be happy to assist you. Private Events, Meetings & Weddings Do you have event and meeting spaces? Upon request, we offer the Petit Salon for a 2-hour window with a minimum food/beverage requirement of $10,000USD (plus NYC tax and 20% service fee). We are pleased to offer selections from the Grand Salon menu. Each additional hour of service is $1,000 plust tax and service charge. Due to the layout of the room, the Petit Salon is not available for a seated dinners. Do you have wedding venues? No, we do not. How can I contact someone to discuss a meeting, event or wedding? Please reach out to NYSales@baccarathotels.com. Do you offer group rates? Yes, we do offer guestroom blocks. Please reach out to NYSales@baccarathotels.com.