Frequently Asked Questions

No, we do not allow smoking in guest room. In case of smoking in a guest room, a $750.00 smoking fee will be charged per stay. 

We do not allow photoshoots and filming. Hotel guests may take photos on their mobile phone. 

Yes, packages may be sent to 28 West 53rd Street, New York, NY 10019. Packages must include the guest name and arrival date. 

No, we currently do not have a mobile app.

Our staff is multilingual.

Yes, we provice air conditioning throughout the hotel. 

Guests may reach us by phone at 212-790-8800 or by email at nyhosts@baccarathotels.com

Media or influencer requests may me sent to NYSales@baccarathotels.com

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. 

Yes, our Concierge is available to assist with reservations for private on site Covid-19 testing appointments. 

No, currently, proof of vaccination is not required. 

While most COVID-related mandates and restrictions have been lifted, we encourage our guests and employees to be mindful of everyone's safety and well-being.

Our address is 28 West 53rd Street, New York, NY 10019.

The cross streets are 5th and 6th Avenue.

The hotel is accessible by car as well as public transportation. 

La Guardia airport is the the closest airport to the hotel, 9.9 miles.

Please contact our Concierge for private vehicle reservations at nyconcierge@baccarathotels.com.

Hotel Valet Service is available:
$85 for 24-hour period and $55 for 4-hour period,  
without in and out privileges and regardless of size of vehicle. It will take 45 minutes for vehicle retrieval. 
SP Plus Parking Garage at 101 West 53rd Street  
(Hilton Hotel garage) which has a dual access, on 53rd & 54th Streets.  
With NO in and out privileges  
Guests may also utilize SP+ Parking Garage for self-parking should they prefer
 

No, we currently do not have an electric car charging station on-site. 

Public transportation is located within a 2-minute walk from the hotel on the same street. 

House car is available on a first-come first-serve basis and available for one 15 block-radius of the hotel. 

No, we do not offer bicycle rentals. However, bicyle rental offices are within walking distance of the hotel. 

Yes, the hotel is centrally located within walking distance to 5th Avenue shopping, Time Square, a great variety of restaurants as well as Central Park. 

Please contact the third party directly. 

Yes. Please contact the reservation manager for pre-payment authorization form.

Mon-Fri – patricehcarter@baccarathotels.com

Sat-Sun – nyhosts@baccarathotels.com

A valid credit card is required at the time of booking. Specific  packages require full deposit.

24hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for rooms, 

72hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for suites and includes (1) night room and taxes deposit due at time of booking

7-day cancellation prior to the day of arrival by 12noon without penalty of (1) night room and taxes on our Specialty suite and guaranteed connecting components as well as stays of 7 nights or more which are considered (Length of Stay) Bookings

We do not charge a resort fee at Baccarat Hotel New York.

Check-in time is 3pm and check out time is at 12noon.

Early check-in is based on availability at time of arrival.

Late check-outs may be requested based on availbility, late check-out fees apply.

Yes, our bellman can store your luggage for you. 

State ID/ Government ID or passport is required at check-in. 

21 is the minimum age to check into a room.

In case of early departure, the original length of stay is charged.

No, room rate do not include breakfast. 

All major credit cards are accepted. Wire transfers must be received 21 days prior to arrival. 

Please contact our accounting Department at Jennifer.guilbaud@baccarathotels.com

Yes, upon arrival, we hold a daily amount of $200 to cover incidental charges. 

Deposits may be paid by credit card.  

Upon check-out, any unused funds will be returned to the guest. 

The hotel authorizes $200 per day.

Yes, we do. Please see our Rooms page here for accessible rooms.

Yes, we do. Please see our Rooms page here.

Yes, there is.

Yes, we do.

No, we do not.

Yes, please see our Rooms page here.

Yes, we do have a limited number of rooms with bathtubs. 

Yes, it is.

No, we do not. 

Yes, it does.

Yes, you may.

Yes, there are.

Ice can be delivered through in-room dining.  

Yes, we do and they are large enough to accommodate a laptop.

The hotel offers complimentary wi-fi for all guests.

Rollaway beds may be requested by contacting nyhosts@baccarathotels.com.

Wi-fi is provided complimentary.

Yes, our fitness room offers top-tier equipment by Olympic supplier Technogym and professional sports supplier Woodway. Also containing a separate freestyle room for yoga and Pilates, the space is continually replenished with amenities and is open from 7AM-7PM.

We offer personal Training. Reservations are required and can be requested by emailing spadelamer@baccarathotels.com

We do not have a business center. For assistance you may contact our guest experience team at nyguestexperience@baccarathotels.com

The hotel offers a heated indoor swimming pool which is open from 7am to 7pm.

Yes, the hotel offers Spa de Le Mer, open Monday through Sunday 9am to 6pm. The pool and gym hours are 7am to 7pm. 

No, you cannot.

No, we do not.

No, we do not.

No, we do not.

No, we do not.

Yes, we do.

No, it does not.

Accessible rooms are equipped with wider door frames and a roll-in shower.

Our hotel is dog friendly and there is a $250 onetime fee for each dog. We have a two (2) pet maximum, not to exceed 20 pounds total. Additional charges will apply should extensive damage occur. 
A pet waiver must be signed upon arrival. Unfortunately, no cats are allowed. 
 

No, there is not.

No, we do not.

Pet-sitting or dog-walking services may be booked with our Concierge.

Our Concierge would be happy help you find the closest pet store.

Yes, there are.

Yes, there are. Speak to our Concierge for recommendations.

Please contact our Concierge at 212-790-8849 or nyconcierge@baccarathotels.com.

Yes, our Concierge would be happy to assist you.

Grand Salon Hours of Service:

Monday – Saturday  - 7AM-11PM
Sunday from 7:00AM – 8:00PM 

The Baccarat Bar : 

Monday – Saturday  - 4PM- 12AM
Sunday 4PM – 11PM 
 

Yes, the Grand Salon serves breakfast, lunch, afternoon tea and dinner. 

Breakfast hours are 7AM-11AM.

American breakfast is $50 per person plus tax and service charge.

Yes, The Bar is open Monday-Saturday 4pm-12am and Sundays from 4pm-11pm.

Yes, 24 hour in-room dining is available.

No, there is not.

No, we do not.

Upon request, we offer the Petit Salon for a 2-hour window with a minimum food/beverage requirement of $10,000USD (plus NYC tax and 20% service fee).  
We are pleased to offer selections from the Grand Salon menu.  Each additional hour of service is $1,000 plust tax and service charge. Due to the layout of the room, the Petit Salon is not available for a seated dinners.
 

No, we do not.

Please reach out to NYSales@baccarathotels.com.

Yes, we do offer guestroom blocks. Please reach out to NYSales@baccarathotels.com.