It is of utmost importance to us that everyone who visits Baccarat Hotels and our website feels welcome and finds the experience seamless and rewarding.


Website Accessibility


What steps are we taking?

To help us make the Baccarat Hotels website a positive place for all our visitors, we have been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Baccarat Hotels website.


How has your experience been?

We have worked hard on the Baccarat Hotels website and believe we have achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this standard, but if you do find any problems, please do not hesitate to get in touch.


We welcome your feedback

If you have enjoyed using the Baccarat Hotels website, or alternatively, if you have had trouble with any part of it, please get in touch. We look forward to hearing from you in any of the following ways:

Call us directly: 1-866-957-5139

Email us:


Hotel Accessibility


Accessible Areas

  • Hotel entrance
  • Registration desk
  • Concierge desk
  • Private event spaces
  • Meeting rooms
  • Public restrooms
  • Fitness center


Accessibility Features

  • Valet parking
  • Parking garage with elevator access to lobby
  • Street-level entrance with fully automatic door
  • The Bar, The Grand Salon, meeting rooms, fitness center, pool, and La Mer Spa wheelchair accessible and free of any steps
  • Accessible public restrooms with ample space, grab bars, and dedicated sink
  • Concierge desk with residential setup (seated), allowing for wheelchair access
  • Pool with accessible lift
  • Accessible restroom in La Mer Spa locker rooms
  • Service animals welcomed
  • Guest elevators access The Bar, The Grand Salon, meeting rooms, fitness center, pool, and La Mer Spa
  • Assistive listening devices for meeting rooms (on request)


Guestroom Accessibility


Accessible Guestrooms & Suites

  • Grand Classic King
  • Grand Classic Two Doubles
  • Classic Suite
  • Prestige Suite


Accessibility Features

  • Braille signage for room numbers
  • Double-door peepholes with second low-level peephole
  • Roll-in shower with folding seat and hand-held shower
  • Grab bar next to toilet seat
  • Controls, hooks, and vanity at lower height
  • Connecting rooms available
  • Fully automatic door with push plate inside room
  • Visual sensors
  • Closed caption televisions (on request)
  • Bed shaker (on request)

Features vary by room. To ensure we provide the perfect room for you, please inform us of your needs in the "Special Requests" field when booking on our website, or call us at 866-957-5139.