Grand Salon entrance at Baccarat hotel Grand Salon entrance at Baccarat hotel

A Message from Us

Restez en Sécurité et à Bientôt.

In compliance with recommended precautionary measures, we have temporarily suspended service at Baccarat Hotel New York. Our team of world-class artisans looks forward to welcoming you upon our reopening and providing sparkling stay, dining, and spa experiences to all our valued guests.

 

A Message from Us

Dear Valued Guest,

Over the past few months, we’ve been working diligently on a response plan to the COVID-19 pandemic that allows us to uphold our unyielding commitment to the health and well-being of our guests and team members. With guidance from national and local health officials and our new Director of Environmental Health and Safety Director, we have established a plan that keeps you safe while not compromising the award-winning levels of service our guests have come to know at Baccarat Hotel New York. We are excited to join the City of New York in its careful and responsible phased reopening when the time is right.

In carrying forward our primary health and safety concerns, you may notice service and operational enhancements throughout your stay. These operational enhancements take into account the complete guest experience from before you arrive until you have departed. Some of these precautionary enhancements include protective gear kits provided to guests; the implementation of UV technology and thermal imaging at entrances; hospital-grade cleaning and sanitizing agents; redesigned floor plans in public spaces to allow for social distancing; and contactless guest services through the Baccarat Hotels app. Our dedicated artisans will undergo daily temperature checks and maintain social distancing in all areas of the hotel for their safety and our guests.

Despite these necessary enhancements, our commitment to providing our guests with the signature Baccarat Hotel New York experience remains the same. We stand with open arms awaiting your return. Until then, we continue to express our heartfelt gratitude to all healthcare professionals and essential workers who are keeping us safe. Well wishes from our family to yours.

Warmly,
Hermann Elger
Chief Operating Officer, Baccarat Hotels & Resorts
Managing Director, Baccarat Hotel New York

Stone

 


 

SH Hotels & Resorts was brought to life with a focus on honoring and protecting the world while providing a luxury experience to our guests. As we continue to navigate the global COVID-19 pandemic together, a noticeable and necessary evolution of our DNA and operations must take place in order to safely and cautiously welcome our invaluable guests and team members back to our properties. We want you, our family, to know that in accordance with guidelines provided by the CDC, we constructed a sanitation and operations plan that takes into account the complete guest experience from before you arrive until you head back home.


We are ready when you are – All properties will be completely sanitized using hospital-grade EPA approved agents and virus-eliminating UV technologies before opening the doors to the public. All guests and team members will enter the property only after their temperatures have been scanned and if they are wearing a mask. Throughout our public and team member areas, we will offer touchless hand sanitizer and both sanitation and social distancing guidance through signage and monitoring. High touch points like door handles and elevator surfaces and public area furniture will be sanitized multiple times per day.

Key

We’re only as strong as our teams – Our team members will be equipped with their own hand sanitizer and personal protective equipment which will be worn at all times, will maintain a 6-foot distance and will employ operating procedures to ensure your comfort and safety at all times. Each team member will be trained on handling guest-facing materials and will undergo further Health and Safety courses prior to reopening our doors.

Mask

Your arrival sets the tone for your stay – Wellness kits will be available for our guests personal use, their luggage and packages will be sanitized upon arrival, and guests will arrive to a sanitized and sealed guestroom. Guestrooms will remain unoccupied for 48 hours in between guests and sanitized using both hospital grade and activated oxygen sanitizing agents.

Weekender Bag

Digital enhancements designed to keep you as distant as you want to be – We will offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out.

Phone

 

Keeping you well-nourished is important to us – Updated spacious floorplans allow you to eat at a safe distance from any other patrons. Our serving team members will wear masks and gloves at all times and our kitchen staff will practice rigorous cleaning processes. In addition, our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials. 

Glasses

As new information becomes available, we will continue to grow our efforts in this plan as directed by medical and public health experts to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe.
  
To ensure that we are upholding these stringent new guidelines, we are introducing a new role at each of our hotels, a Director of Environmental Health & Safety, who will also serve as a resource for guests should they have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have an enjoyable, memorable and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.

Sincerely,
Arash Azarbarzin
CEO, SH Hotels & Resorts

 

Flexible Changes & Cancellation

For existing reservations booked directly with us, should you need to rebook or cancel, please call us at 866-957-5139.

If you booked your stay through an online travel agency or other third party, please call your provider and they will help you rebook or cancel your stay.

For new reservations for stays through December 31, 2020, we are offering flexible cancellation, so you can book with confidence.

 

About Your Stay

In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay, including pool, spa, and food and beverage. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.

 

May 29, 2020