Grand Salon entrance at Baccarat hotel

A Message from Us

Restez en Sécurité et à Bientôt.

In compliance with recommended precautionary measures, we have temporarily suspended service at Baccarat Hotel New York. Our team of world-class artisans looks forward to welcoming you upon our reopening and providing sparkling stay, dining, and spa experiences to all our valued guests.

 

A Message from Us

SH Hotels & Resorts was brought to life with a focus on honoring and protecting the world while providing a luxury experience to our guests. As we continue to navigate the global COVID-19 pandemic together, a noticeable and necessary evolution of our DNA and operations must take place in order to safely and cautiously welcome our invaluable guests and team members back to our properties. We want you, our family, to know that in accordance with guidelines provided by the CDC, we constructed a sanitation and operations plan that takes into account the complete guest experience from before you arrive until you head back home. 

We are ready when you are – All properties will be completely sanitized using hospital-grade EPA approved agents and virus-eliminating UV technologies before opening the doors to the public. All guests and team members will enter the property only after their temperatures have been scanned and if they are wearing a mask. Throughout our public and team member areas, we will offer touchless hand sanitizer and both sanitation and social distancing guidance through signage and monitoring. High touch points like door handles and elevator surfaces and public area furniture will be sanitized multiple times per day using UV technologies.

We’re only as strong as our teams – Our team members will be equipped with their own hand sanitizer and personal protective equipment which will be worn at all times, will maintain a 6-foot distance and will employ operating procedures to ensure your comfort and safety at all times. Each team member will be trained on handling guest-facing materials and will undergo further Health and Safety courses prior to reopening our doors.

Your arrival sets the tone for your stay – All guests will be welcomed with a wellness kit for their personal use, their luggage and packages will be sanitized using UV technology upon arrival, and guests will arrive to a sanitized and sealed guestroom. Guestrooms will remain unoccupied for 48 hours in between guests and sanitized using both hospital grade and activated oxygen sanitizing agents.

Digital enhancements designed to keep you as distant as you want to be – We will offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out. 
 
Keeping you well-nourished is important to us – Updated spacious floorplans allow you to eat at a safe distance from any other patrons. Our serving team members will wear masks and gloves at all times and our kitchen staff will practice rigorous cleaning processes. In addition, our  management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials. Our casual outlets will feature amped up pre-packaged and sealed offerings to keep you nourished on the go. As a precautionary measure, we will be eliminating all family style and buffet dining experiences. 

As new information becomes available, we will continue to grow our efforts in this plan as directed by medical and public health experts to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe.
  
To ensure that we are upholding these stringent new guidelines, we are introducing a new role at each of our hotels, a Director of Environmental Health & Safety, who will also serve as a resource for guests should they have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have an enjoyable, memorable and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.

Sincerely,
Arash Azarbarzin
CEO, SH Hotels & Resorts

 

On behalf of the entire team at Baccarat Hotels, I want to thank you for your loyalty to our brand and for your visits to our glimmering pied-a-terre. I wish you nothing but health and safety as we face these challenging circumstances together. As a guest of Baccarat, we consider you part of our family, and as always, your well-being and safety is our greatest concern. 

We hope that the current situation will be fast contained, and that we will see you and your loved ones very soon. Until then, be well and stay safe, and we look forward to welcoming you Baccarat Hotel New York in the near future.

Sincerely,
Hermann Elger
Managing Director & Chief Operating Officer, Baccarat Hotels

 

Flexible Changes & Cancellation

For existing reservations booked directly with us, should you need to rebook or cancel, please call us at 866-957-5139.

If you booked your stay through an online travel agency or other third party, please call your provider and they will help you rebook or cancel your stay.

For new reservations for stays through December 31, 2020, we are offering flexible cancellation, so you can book with confidence.

 

May 12, 2020