ADA Policy

It is of utmost importance to us that everyone who visits the Baccarat Hotels website feels welcome and finds the experience seamless and rewarding.

 

What steps are we taking?

To help us make the Baccarat Hotels website a positive place for all our visitors, we have been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Baccarat Hotels website.

 

How has your experience been?

We have worked hard on the Baccarat Hotels website and believe we have achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this standard, but if you do find any problems, please do not hesitate to get in touch.

 

We welcome your feedback

If you have enjoyed using the Baccarat Hotels website, or alternatively, if you have had trouble with any part of it, please get in touch. We look forward to hearing from you in any of the following ways:

Call us directly: 1-866-957-5139

Email us: bacny-reservations@baccarathotels.com

Areas of the hotel that are accessible

SH Hotels & Resorts is committed to providing the highest level of service for all of its guests lodging at their properties around the United States.  Meeting this high level of service includes providing guests with disabilities with an experience that is full and equal to that offered to guests without disabilities.  To assist in achieving this goal, Baccarat Hotel New York offers a variety of accessible routes, features, elements, and amenities throughout its public spaces and within its hotel rooms.  For information about the types of accessible rooms offered (including the features therein) please see:  https://www.baccarathotels.com/rooms-suites/guestrooms-suites.  Highlights of the accessible features in our public spaces follow below:

  • Hotel Entrance
  • Guest Rooms
  • Registration Desk
  • Concierge Desk
  • Private Event Spaces
  • Meeting Rooms
  • Public Restrooms
  • Fitness Center

The hotel can provide the following on request

  • Visual sensor in some of the ADA rooms
  • Assistant Listening Devices for Meeting Rooms
  • Closed Caption Televisions